Deposit/Refund
Deposit & Refund Policy
Effective Date: March 11, 2026
Starlight Stock Pools products are often built to order, custom-configured, freight shipped, or scheduled for installation. Because of that, deposits, cancellations, and returns work differently than standard ecommerce purchases.
Deposits
Deposits reserve your place in our production, inventory, and/or installation queue. Your deposit is applied in full toward your final invoice.
Deposit amounts:
30-Day Deposit Refund Window
Deposits are fully refundable within 30 days of payment unless one of these steps happens first:
If we need to take one of those steps during the 30-day refund window, we will notify you by email before your deposit becomes non-refundable.
After 30 days, deposits are non-refundable.
Before shipment or scheduled installation, we may, at our discretion, allow your deposit to be applied to a different available package, size, or build date.
Cancellations
All cancellation requests must be sent in writing to soak@starlightstockpools.com.
Installation orders:
You may cancel before your installation date is scheduled or confirmed. Once your install has been scheduled or confirmed, your deposit is non-refundable.
DIY kit orders:
You may cancel before freight has been booked. Once freight has been booked, cancellation is no longer available.
If a shipment is refused after it has been sent, any applicable credit may be reduced by the original freight cost, return freight cost, and related handling charges.
Custom and Special-Order Items
The following items are generally not cancelable or returnable once ordered, produced, shipped, or installed:
Returns
We do not accept returns on:
Non-custom items may be eligible for return only if:
Approved returns may be subject to restocking fees and return freight costs.
Wrap Orders
Pool Wraps are custom items and are generally not returnable once materials have been ordered or production has started.
Because wraps include rigid insulation components and are more difficult to ship and resell without damage, they are generally not eligible for return.
If you need to cancel a wrap order, contact us in writing before materials are ordered or production begins. After that point, the order is non-cancelable and non-refundable.
If your wrap arrives damaged or incorrect, notify us in writing within 48 hours of delivery with photos and order details so we can review and help resolve the issue.
Damaged, Missing, or Incorrect Items
Please inspect your order as soon as it arrives.
If an item arrives damaged, missing, or incorrect, email soak@starlightstockpools.com within 48 hours of delivery and include:
If damage is visible at delivery, note it with the carrier when possible.
If the issue is not reported within 48 hours, our ability to assist with freight claims, replacement, repair, or credit may be limited.
Shipping & Freight
Original shipping, freight, delivery, and access-related charges are non-refundable once incurred.
If a return is approved, return freight and related handling costs are the customer’s responsibility unless the issue was caused by our error or a verified product defect.
Third-Party Equipment and Manufacturer Warranties
Certain third-party components, including heaters, pumps, filters, chillers, electrical items, and related equipment, may be subject to the original manufacturer’s warranty.
Returns and cancellations for these items are governed by Starlight’s policy unless otherwise stated in writing. If a third-party component has been special-ordered for your project, shipped, installed, or used, it is generally not returnable.
If a third-party component arrives damaged, incorrect, or is believed to be defective, please notify us promptly. Where applicable, warranty coverage, remedies, and claim procedures will be governed by the manufacturer’s warranty terms. We will help coordinate warranty claims where practical, but manufacturer terms control those claims.
Labor, removal, reinstallation, shipping, and related service costs may or may not be covered, depending on the manufacturer’s policy and the circumstances of the claim.
Contact
For cancellations, damage reports, or return requests, contact:
Starlight Stock Pools
soak@starlightstockpools.com
(425) 591-9377
Policy Updates
We may update this policy from time to time. The version in effect at the time of your order will apply