PrivacyPolicy

 

EffectiveDate: March 11, 2026

Starlight StockPools ("Starlight," "we," "us," or"our") respects your privacy. This Privacy Policy explains how wecollect, use, disclose, and protect information when you visit our website,contact us, request a quote or shipping estimate, reserve an install slot,pre-order a DIY kit, or otherwise interact with us.

By using ourwebsite or submitting information to us, you agree to the practices describedin this Privacy Policy.

1.Information We Collect

We may collectthe following categories of information:

Informationyou provide directly

You may provideus with information such as:

  • Name
  • Email address
  • Phone number
  • ZIP code or shipping address
  • Project details
  • Photos of your proposed pool location
  • Messages you send through contact forms, email, text,     or phone
  • Order, deposit, and quote request details

 

Informationcollected automatically

When you useour website, we may automatically collect certain technical and usageinformation, such as:

  • IP address
  • Browser type
  • Device type
  • Referring pages
  • Pages viewed
  • Time spent on pages
  • General location information derived from IP address
  • Cookie and similar technology data

 

Payment andtransaction information

If you place adeposit, reserve a build slot, or make a purchase, payment information may becollected and processed by our third-party payment processor. We do not storefull payment card numbers on our own servers.

 

2. How WeUse Information

We may use yourinformation to:

  • Respond to inquiries and customer service requests
  • Review your proposed site and advise on fit, access,     and setup
  • Provide quotes, freight estimates, and product     recommendations
  • Process deposits, reservations, and purchases
  • Coordinate shipping, delivery, and installation
  • Send order updates and service communications
  • Improve our website, products, and customer     experience
  • Maintain business records
  • Protect against fraud, misuse, or unauthorized     activity
  • Comply with legal obligations and enforce our terms

 

3. Cookiesand Similar Technologies

We may usecookies and similar technologies to:

  • Keep the website functioning properly
  • Understand how visitors use the site
  • Improve performance and user experience
  • Measure traffic and site engagement

Most browsersallow you to control cookies through browser settings. If you disable cookies,some parts of the website may not function properly.

 

4. How WeShare Information

We do not sellyour personal information for monetary consideration in the ordinary course ofour business.

We may shareyour information with:

  • Website hosting and website service providers
  • Payment processors
  • Shipping, freight, delivery, and logistics providers
  • Installers, contractors, or service providers     involved in your project
  • Email, communications, and customer support providers
  • Analytics and website performance providers
  • Professional advisors, insurers, or legal counsel     when necessary
  • Government authorities or other parties when required     by law or to protect our rights

We may alsodisclose information if we believe it is necessary to:

  • Comply with applicable law, regulation, court order,     or legal process
  • Prevent fraud or security incidents
  • Protect the safety, rights, or property of our     customers, our business, or others

 

5. TextMessages, Emails, and Photo Submissions

If you contactus by text message, email, phone, or by submitting a form, we may keep recordsof those communications, including any photos or project details you send us.We use that information to evaluate your project, respond to you, and provideservice.

If you text us,your wireless carrier's message and data rates may apply.

Please do notsend sensitive personal information that is not necessary for your inquiry ororder.

 

6.Third-Party Services and Links

Our website andbusiness operations may rely on third-party tools and platforms for hosting,payments, forms, communications, analytics, and shipping coordination. Thosethird parties may collect or process information according to their own privacypolicies.

Our website mayalso contain links to third-party websites. We are not responsible for theprivacy, security, or content of third-party sites.

7. DataRetention

We retainpersonal information for as long as reasonably necessary to:

  • Provide requested products and services
  • Maintain business and transaction records
  • Resolve disputes
  • Enforce agreements
  • Meet legal, tax, accounting, insurance, or compliance     requirements

Retentionperiods may vary depending on the nature of the information and the reason itwas collected.

8. DataSecurity

We usereasonable administrative, technical, and organizational measures to helpprotect personal information. However, no website, transmission method, orstorage system is completely secure, and we cannot guarantee absolute security.

9. YourChoices

You may contactus at any time to:

  • Request access to the personal information you have     provided to us
  • Ask us to update or correct your information
  • Ask us to delete information, subject to legal and     operational exceptions
  • Opt out of non-essential marketing communications

We may need toverify your identity before fulfilling certain requests.

To stopreceiving marketing emails, you may use the unsubscribe link in the email orcontact us directly. Even if you opt out of marketing messages, we may stillsend service-related communications about quotes, deposits, orders, shipping,delivery, installation, or customer support.

10.Children's Privacy

Our website andproducts are not directed to children under 13, and we do not knowingly collectpersonal information directly from children under 13. If you believe a childhas provided personal information to us, contact us and we will take reasonablesteps to delete it.

11. UnitedStates Use

Our website isintended for users in the United States. If you access the site from outsidethe United States, you understand that your information may be transferred toand processed in the United States.

12. Changesto This Privacy Policy

We may updatethis Privacy Policy from time to time. When we do, we will post the updatedversion on this page and revise the Effective Date above. Your continued use ofthe website after changes are posted means you accept the updated policy.

13. ContactUs

If you havequestions about this Privacy Policy or our privacy practices, contact us at:

StarlightStock Pools
Email: soak@starlightstockpools.com
Phone: (425) 591-9377

 

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